Tutora Accessibility Statement

Last updated: 6 August 2026

Tutora wants tutoring to be usable by as many people as possible. This page explains what we're aiming for on accessibility, where we currently fall short, and how to tell us if something isn't working for you.

We're being upfront: the Tutora website is still being built and has not yet been through a formal accessibility audit. So this statement describes what we're aiming for, not a tested guarantee. We'll update it once the site is live and reviewed.

1. Our commitment

We're committed to making Tutora — our website and our booking service — accessible to everyone, including disabled users and people using assistive technology such as screen readers, screen magnifiers, speech-recognition software, or keyboard-only navigation.

Accessibility isn't a one-off task. As we build and grow the platform, we'll try to keep it usable, and we treat accessibility problems as things to fix rather than ignore.

2. The standard we're aiming for

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA — the recognised international benchmark for accessible websites.

3. Third-party tools (video lessons)

Tutora lessons take place over a video call using the tutor's own Google Meet or Zoom link, not software built by Tutora. These platforms have their own accessibility features — such as live captions and keyboard shortcuts — and their own accessibility statements, which are outside our control.

If you need particular accessibility features during lessons (for example live captions), you may find it helpful to check Google Meet's or Zoom's own accessibility information, and to let your tutor know in advance so they can help set things up.

4. Reporting a problem or requesting another format

If you find an accessibility barrier on Tutora, or you'd like any of our content or communications in an alternative format (for example large print, plain text, or a different file type), please contact us:

  • Email: tutoratutoringltd@gmail.com — put “accessibility” in the subject line and it will be picked up by a person, not a filter.

Please tell us:

  • the page or feature you were using,
  • what went wrong or what you were trying to do, and
  • the assistive technology or device you were using, if any.

We'll do our best to respond and to help you get what you need another way.

5. Reasonable adjustments (Equality Act 2010)

Under the Equality Act 2010, service providers have a duty to make reasonable adjustments so that disabled people are not put at a substantial disadvantage compared with others.

We take that seriously. If something about the way Tutora works makes it hard for you or your child to use the service, get in touch using the details above and we'll consider what reasonable adjustment we can make.

6. Updates to this statement

This statement will change as the site is built, tested and improved. In particular, we'll update it after our first accessibility review to confirm the conformance level (section 2). The "last updated" date at the top shows the current version.